Q1. “Can I use a bluetooth headset to listen to Voice Guidance?”
A1. The iPhone should send the voice guidance audio to any device which can normally be used to listen to your iPod music. For Bluetooth devices, this is typically limited to stereo Bluetooth A2DP compliant devices, the 3.5 mm audio jack, and auxiliary input devices which use the 30-pin dock connector. We're not aware of any monaural Bluetooth headsets which can be used for this purpose.
Q2. “When I enable my iPhone's ring/silent switch, should voice prompts and iPod music be muted?”
A2. As is standard for most navigation programs, voice and music will play regardless of the ring/silent switch setting. Button presses and any other sound effects will be muted, however.
Q3. “The voice guidance is too loud or too soft compared to my iPod music. Can this be adjusted?”
A3. Yes, there is now a volume slider on the Settings page in the Voice & Sound section, labeled Voice Volume. Move the slider to the left if voice guidance seems too loud compared to your music, and move it to the right if it seems too quiet. This will not affect the volume of your music or the MotionX-GPS Drive sound effects.
Q4. “Does MotionX-GPS Drive support landscape mode?”
A4. MotionX-GPS Drive 3.0 supports landscape on all pages. Download your free update today from the App Store
Q5. “I cannot get GPS signal, do you have any tips?”
A5. Certainly, please see the GPS Signal section above.
Q6. “My position appears to be inaccurate, why is that?”
A6. You may be having issues with your GPS signal, or it's possible that you are running Simulate This Trip animation on the Maps page. If you see a "T" or an "S" on the orange location arrow, these indicate poor GPS signal or simulation mode (respectively).
Q7. “I had a problem with my navigation route - can you look at it for me?”
A7. Yes, you can report your problem to us by choosing the "Report a Navigation Problem" button, found right under the Read the FAQ button on the Settings page. Find the relevant log in the list of your recent navigations, select it and fill out the short form to submit the issue to our support team.
Q8. “I have selected fastest route to my destination, but the calculated route actually takes me out of my way...how do I report this to MotionX?”
A8. Please report this using the steps for Report a Navigation Problem in Q5 above, we value your feedback.
Q9. “How can I save battery life while navigating?”
A9.
Q10. “I am on the Maps page but cannot see any maps - what's wrong?”
A10. Your iPhone may have lost data connectivity. Check your network connections and try again. Rebooting your iPhone may also be helpful.
Q11. “When I do a search it comes back with "no results" - what's wrong?”
A11. Possibly your iPhone has lost its data connection or recently switched between networks. Check your connectivity and try again. Rebooting your iPhone may also be helpful.
Q12. “The destination I'm looking for doesn't come up in your search results... why not, and what can I do?”
A12. Our Search and Go To results are powered by the entries in the Bing search engine. If you get no results at all, you probably don't have network connectivity at the moment. If you get many results by browsing but not the one you were looking for, see if the Search button on the Search page is more helpful (type in the name of your destination).
If you still can't find you were looking for, you may have to look up the address elsewhere and enter it manually. We would value your report of any omissions through the Send Feedback form.
Q13. “I'm trying to enter an intersection destination through the Go To page, but the results don't include the address I wanted...”
A13. For best results when entering cross street names, we suggest including the street designator (i.e. Dr, Ave, etc) and/or fill out the city field for the best intersection search results.
Q14. “What features are supported in Puerto Rico?”
A14. Users in Puerto Rico can download MotionX-GPS Drive through the US App Store. Routing will work, however, searching may not work at this time. Watch MotionX.com for future releases with more functionality.
Q15. “What features are supported in Canada?”
A15. All features should work properly in Canada. If you have any issues, please drop us a line through the Send Feedback form.
Q16. “I'm having problems purchasing or using my Live Voice Guidance package, what should I do?”
A16. To purchase a package, you'll need to use your Apple ID account login details to complete the transaction (such as when purchasing applications in the App Store). Whenever you do not have an active (not expired) package, you should be guided through the transaction process when you try to Get Live Voice Guidance. You can also initiate purchase using the View Package Offers button in Settings.
If for any reason you are having trouble obtaining or using your Live Voice Guidance package, contact support through our Submit Feedback form.
Q17. “MotionX-GPS Drive seems to be slow to respond to my input. Can this be corrected?”
A17. Typically this is caused by the iPhone running low on memory. Please reboot your iPhone by holding down the sleep/wake button on the top of the device for 5-6 seconds until a slider appears. Slide the switch to power off. To power on, briefly press the sleep/wake button.
Q18. “The iPod controls within MotionX-GPS Drive are not responding to my input. Is there a fix for this?”
A18. While this can be caused by playing unusually large playlists, it may also be an indication that your iPhone is low on memory. Under normal circumstances your iPhone manages memory correctly, but occasionally it's necessary to reboot to free up available memory. Please reboot your iPhone by holding down the sleep/wake button on the top of the device for 5-6 seconds until a slider appears. Slide the switch to power off. To power on, briefly press the sleep/wake button.
Q19. “I had to restore my iTunes backup data to another device... will my Live Guidance package still work?”
A19. If you backed up your iPhone after purchasing a Live Guidance package, when you restore your device from the backup, your expiration will be maintained.
Q20. “What if I don't have backup data from my old device - can I still use my Live Guidance package?”
A20. Yes, this can normally be arranged by submitting your issue to support using our Send Feedback form.
Q21. “I'm having trouble getting started with MotionX-GPS Drive...do you have any quick tips?”
A21. The MotionX-GPS Drive Quick-Start Tutorial is a great way to learn how to search for and navigate to a destination. Watching the MotionX-GPS Drive Video Tutorial is also recommended.
Q22. “Can I download a users manual?”
A22. A user's manual is available in PDF format at MotionX.com.
Q23. “I don't see my question in this FAQ page, how do I contact your support team?”
A23. Please submit your question to MotionX using the Send Feedback form.