Q1. My iPhone™ feels slow and things are not working?

A1. Rebooting (powering off and then back on) your iPhone periodically is the first thing you should try if you are having issues with any iPhone App. Simply press and hold the top button until you see "Slide to power off" appear on the display. Then slide the arrow and wait for the phone to power off. Once off, press and hold the top button and your iPhone will power back on.

Q2: Why should I create a MotionX ID?

A2: MotionX-GPS Drive users may optionally create a MotionX-ID, including a username and password, to protect your Live Voice Guidance purchases and to access your purchases on multiple devices such as an iPhone and an iPad.

Benfits of the MotionX-ID:

• Creating a MotionX-ID protects your guidance package purchases in case you lose your device or purchase a new iPhone.
• If you have multiple devices such as an iPhone and an iPad, or more than one iPhone in your household, use your MotionX-ID to access Live Voice Guidance purchases on multiple devices.
• Your username and password will remain completely confidential and will not be used for any other purpose. After an initial confirmation email, you will not receive any unsolicited communications from MotionX.

Q3: With iOS 4.0 how do I make sure MotionX-GPS Drive is not running in the background and affecting my battery?

A3: To fully close MotionX-GPS Drive, you need to close it from the task manager. To do this, press the iPhone's home button twice to bring up the task manager. Press and hold the MotionX-GPS Drive icon, then select the minus sign to close. Once you reach a destination, MotionX-GPS Drive will turn off the GPS signal search if you've been without a signal for 2 minutes. This is to prevent your battery from draining if you've reached your destination and you move indoors. If your iPhone maintains a GPS signal after you've arrived at your destination -- for example if you are still outside or near a window -- your battery could be drained prematurely and you will need to close the app from the task manager.

Q4. Is there any way to improve signal strength?

A4. GPS signals are line of sight. Metal roofs, mountains, buildings and trees can interfere with the signal. When driving, we recommend a dash or windshield mount to give your iPhone the best view of the sky.

Click to see recommended accessories

Q5. My iPhone has a clear view of the sky, but I'm still not able to acquire GPS signal. What should I do next?

A5. GPS signal issues can often be resolved with a reboot. To reboot your iPhone, hold down the sleep/wake button for 5-6 seconds until you see a switch appear on the screen. Flick the switch to power off. Press the sleep/wake button again to power back on. Once rebooted, try launching MotionX-GPS Drive while outside with a clear view of the sky and wait a few minutes for the globe at the upper right to turn blue.

If you still cannot acquire and maintain a solid a GPS signal, it's possible your iPhone has a defective GPS chipset. Here is a test you can use to determine if the issue is with the GPS chipset. If you go to the native maps application that came with your iPhone and press the crosshairs button while outside, do you see the small blue dot animate with a "ping"? View the short video below to see what this should look like. It may take a minute or so to acquire a signal. If you don't see the blue dot animate persistently over a period of 3-4 minutes, your chipset may be defective and you may need to return your iPhone for one with a functional GPS chipset. If you can see it animate, switch back to MotionX-GPS Drive and wait for your GPS signal to be acquired (blue globe) before attempting to route to a destination.

Click to view gps signal "ping" animation video

Q6. I am unable to switch MotionX-GPS Drive to Outdoor Mode to acquire an active GPS signal when I touch the blinking red globe, even when I select the Outdoor Mode button. How can I correct this?

A6. Check your iPhone's Settings to see if Location Services is active for our application. With iOS 4, you can selectively turn Location Services on/off for each application. You should have seen a pop-up when you first launched MotionX-GPS Drive asking if it was okay for the app to use your location. If you selected "Don't Allow", you will not be able to select Outdoor Mode. To turn Location Services back on, go to iPhone Settings > General > Location Services. Switch Location Services ON for MotionX-GPS Drive.

Q7. In what countries can I use MotionX-GPS Drive for navigation?

A7. Currently, the US and Canada are supported. Watch MotionX.com for future releases with more functionality.

Q8. Can I use a Bluetooth headset to listen to Voice Guidance?

A8. The iPhone should send the voice guidance audio to any device which can normally be used to listen to your iPod music. For Bluetooth devices, this is typically limited to stereo Bluetooth A2DP compliant devices, the 3.5 mm audio jack and auxiliary input devices which use the 30-pin dock connector.

We recommend the Jawbone ERA: http://jawbone.com/product-era-overview

Q9. How much do the optional Live Voice Guidance packages cost?

A9. 30 Days of Live Voice Guidance is only $2.99 and 1 year of Live Voice Guidance is only $19.99. We are committed to giving our users the best possible pricing. For the latest offers, go to the "MotionX Settings" page and press the "Live Voice Guidance Options" button.

Available offers may also be found on the iTunes App Store page.

Fees are nonrecurring, just buy more time when you need it.

Q10. What do I get when I purchase a Live Voice Guidance package?

A10. You'll be able to use our Live Voice Guidance turn prompts and automatic rerouting features. You can learn more under the topic Live Voice Guidance Packages.

Q11. What's the difference between Get Directions with Live Voice Navigation and Visual Navigation?

A11. Get Directions with Live Voice Navigation plots a route on the Maps page and uses your GPS signal to track your progress on that route using a 3D map. As you near the next maneuver (e.g. turn left), you will hear a voice prompt letting you know what to do.

Using Visual Navigation, you will see your route plotted on a 2D map along with your current position, but you will not receive real-time routing with voice guidance. You can use the arrows on the map page to skip forward and back manually through each of the maneuvers, displayed on your choice of 2D map view options. See the Guidance Modes section for more information about these features.

Q12. How do I start navigating to my destination?

A12. After you have reached the Location Details page of a destination using one of the Search or Go To page menus (see the Selecting a Destination topic), press the green Navigate button in the upper righthand area. Your route will be calculated and navigation will begin.

Note: To change your Navigation method touch the Navigation Choices button. From here you can choose Live Voice Navigation or Visual Navigation. Additionaly, you can choose to Drive or Walk to your destination and if you want you can Pre-Load Maps so that if you lose data connection you will continue to have maps for your entire trip. (see the topic Guidance Modes).

Q13. Does MotionX-GPS Drive require a cellular data connection?

A13. You must have a data connection to calculate routes and download maps, although you do not necessarily need a constant connection while following the route. Maps are precached several miles ahead of you along the calculated route.

You also need a connection to purchase and use Live Voice Guidance packages. See Network Connection for more topics regarding your cellular data connection.

Q14. I cannot get GPS signal, do you have any tips?

A14. Yes, there are several things you can try. Please see the GPS Signal section for information and troubleshooting tips.

Q15. I see my next turn at the top of the Maps page, but where can I find a full list of directions?

A15. First touch Menu, then List. This page will provide a full list of directions.

Q16. Will the application work with an iPod touch or first generation iPhone if it is hooked up to an external GPS device?

A16. At the time of this writing, TomTom and Magellan have the only Apple-approved external GPS modules compatible with the iPod touch and first generation iPhone. Other external receivers available currently require a jail-broken device. We will update the MotionX News Room if compatible devices become available.

Q17. I experienced a MotionX application crash, how can I help MotionX identify the problem?

A17. Application crashes frequently are the result of a low memory condition on the device (iPhone, iPod touch, or iPad), which can be resolved by rebooting. If rebooting does not address the problem, please upload your crash report by syncing your device with iTunes. To ensure your crash report is uploaded, first reset the warnings for your device. Do this by right-clicking your device name in iTunes, then select "Reset Warnings" from the pop-up menu.

The next time you sync, you will see the following message.

Select the "OK" button, and your crash reports will be uploaded to Apple each time you sync. Apple makes these reports available to developers to facilitate bug fixes and crash-free apps.

For further information, continue reading the FAQs by selecting a topic from the menu at the top of this section..

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